Household Plan

Accessibility statement

Household Plan is for every household, including people who use screen readers, magnification, voice control, switch access or a keyboard. Preparing for an emergency should not depend on how you use a phone.

Our standard

The website and the app meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. That covers WCAG 2.1 AA, required of US state and local government services under ADA Title II, and the UK Public Sector Bodies Accessibility Regulations. Each release is checked against it, and an independent accessibility audit is repeated every year.

Perceivable: you can see or hear everything

  • Every image and icon that carries meaning has a text alternative (1.1.1).
  • Structure is real: headings, lists and labels are marked up, not just styled (1.3.1).
  • Status is never shown by colour alone: scores, gaps and warnings are also written out (1.4.1).
  • Text has a contrast ratio of at least 4.5 to 1, and large text at least 3 to 1 (1.4.3).
  • Text follows your device text size, up to 200%, without losing content (1.4.4).
  • Layouts reflow to any width down to 320 pixels with no sideways scrolling (1.4.10).
  • Controls and focus indicators have at least 3 to 1 contrast (1.4.11).
  • Nothing breaks when you increase line or letter spacing (1.4.12).

Operable: you can use it any way you need

  • Everything works with a keyboard or switch, with no traps (2.1.1, 2.1.2).
  • No time limits on reading or answering, and every question can be skipped (2.2.1).
  • Nothing flashes more than three times a second (2.3.1).
  • Every screen has a clear title, and focus moves in a sensible order (2.4.2, 2.4.3).
  • Links and buttons say what they do (2.4.4).
  • The focused control is always visible and never hidden behind a bar (2.4.7, 2.4.11).
  • Tap targets are at least 24 by 24 pixels (2.5.8).
  • Any action done by dragging can also be done with a single tap (2.5.7).

Understandable: it says things plainly

  • The language of each page is set, so screen readers pronounce it correctly (3.1.1).
  • Navigation and labels stay the same from screen to screen (3.2.3, 3.2.4).
  • Errors are described in words, with how to fix them (3.3.1, 3.3.3).
  • Every field has a visible label (3.3.2).
  • Signing in needs no password to remember: a one-time code is sent to your email (3.3.8).
  • Nothing asks you to re-enter information you have already given (3.3.7).
  • Guidance is written in plain language, one step at a time.

Robust: it works with your tools

  • Built with standard web code that assistive technology understands (4.1.2).
  • Status messages, such as "Saved" or a new check-in, are announced without moving your focus (4.1.3).
  • Tested with VoiceOver on iPhone, TalkBack on Android and NVDA on Windows.

Languages and formats

The app is available in English, Spanish, French and Portuguese, and follows your device language. If you need any part of the service in another format, such as large print, audio or a phone call, we will provide it.

Tell us

If anything is hard to use, email hello@example.com. We reply within 5 working days, and fix accessibility problems ahead of other work.

In the UK, if you are not happy with our response, you can contact the Equality Advisory and Support Service. In the US, you can contact the local authority that supports the service in your area.

This statement was last reviewed on 12 November 2026.