Terms of use

Not an emergency service

In an emergency call 911 in the US or 999 in the UK. The app does not contact emergency services, and it does not issue warnings.

Always follow official instructions. If an evacuation order or official warning says something different from your plan, the official instruction wins.

The guidance

The guidance in the app is general information for planning, drawn from official sources such as FEMA, Be Ready and local emergency management. It is not professional, medical or legal advice, and it cannot account for every situation. We work to keep it accurate and current, and we welcome corrections.

Your account

• One account per household, signed up with an email and a ZIP code or postcode.
• Keep access to your email secure, because sign-in codes are sent there.
• Only add information about other people that they would expect you to keep in a family emergency plan.
• You can delete your account at any time.

Fair use

• Do not misuse the service, try to break it or access other households' information.
• Do not use it to collect information about people who have not agreed to be in your plan.

Cost

The app is free for households. Councils, counties and cities that support the service do so under separate agreements with us.

Availability

We aim to keep the service available, especially during emergencies, but we cannot guarantee it will always be. Your plan is kept on your device so it can be read without a connection. We may change or improve the service over time.

Liability

The service is provided as it is. To the extent the law allows, [Company name] is not liable for losses arising from reliance on the app. Nothing in these terms limits liability that cannot be limited by law, or affects your rights as a consumer.

Contact and changes

Questions: hello@example.com. If these terms change, we will tell you in the app first. Last updated 12 November 2026.